FREQUENTLY ASKED QUESTIONS & TERMS AND CONDITIONS (2016)

(Group and 1:1 workshops)


QUESTIONS ABOUT VOUCHERS, BOOKINGS AND REFUNDS


In what circumstances may I have a refund?

If you have made a booking for a workshop we have chosen to discontinue, you may have either a full refund, a place on a workshop of similar value or use the cost towards another training option.


Rescheduled and cancelled workshops.

If a workshop has been rescheduled or cancelled for reasons beyond our control, including bad weather, you may have a place on the rescheduled workshop, a place on a workshop of similar value or use the cost towards another training option, but refunds are not payable for this reason.


If you fail to turn up for a workshop, or cancel within seven days of the date of the workshop, no refund can be paid.


If you have bought a workshop or a voucher for a workshop and have simply changed your mind about attending, you may sell or gift your purchase to someone else, but refunds are not payable for this reason.


I paid for a workshop directly through your website but don’t know how to book a specific session.

Please go to the online booking page and book your session, using the ALREADY PAID cost option (£0).  You’ll receive an immediate email confirmation of your booking.


How do I rebook a session that was postponed due to bad weather?

Please go to the online booking page and book another session, as if from scratch, using the ALREADY PAID cost option (£0) and enter “postponed + (date of your original session) “ in the Additional Information box. You’ll receive an immediate email confirmation of your new booking.


What happens if I have a voucher for a course but can’t find a suitable date before my voucher expires?

Don’t worry.  Please just drop us an email BEFORE THE VOUCHER EXPIRES and we’ll do our best to extend your voucher by a further month.


I have a voucher and have accidentally allowed it to expire. Have I lost the opportunity?

No, the good news is that we can SOMETIMES reactivate an expired voucher for a nominal administration fee of £10. Please just drop us an email with your voucher details and we'll do our best to help.


I've confirmed a booking but now find I can't attend on that date. Can I cancel my booking and reshedule to another date?

It depends on the availability of workshops on other dates but it's often possible and it only costs a nominal administration fee of £10. Please just drop us an email with the original date you've booked and the preferred date.


I made a booking recently but haven’t received any more details.  When will I receive the information?

Our booking software generates an immediate confirmation email with all your course details and if you haven’t received it, it may be in your spam folder.  Please check there first and if you still can’t find it, just email us and we’ll get back to you with all the information you need.


QUESTIONS ABOUT CAMERAS AND TRIPODS


Can I attend a DSLR course even though I only have a bridge camera?

Yes, quite a few people attend the Beginner’s DSLR and Beginner’s Street Safari courses with bridge cameras - and they have a great time!  The other courses aren’t suitable for bridge cameras however.  Most of our course content is designed for those with DSLRs so if you attend either of the Beginner’s courses with a bridge camera, there may be a few techniques discussed that won’t be so relevant to you but there’s NO snobbery, we promise!


Do I need a tripod?

For some workshops, yes - and it needs to be sturdy and capable of extending to at least 60”.  If you don’t have a suitable tripod, we have a small number available for hire at £10 per session.  They need to be booked in advance so please email us if you need to hire one or if you have any other tripod queries.


QUESTIONS ABOUT ACCESSIBILITY AND MOBILITY


Do the workshops involve a lot of walking?

Yes, some of them do.  The workshops are held in a variety of public spaces, some of which will provide significant challenges to anyone with mobility issues.  Please email us before booking and we’ll answer all of your questions in as much detail as you need.


Neil Atkinson 2016

www.neilatkinson.com

QUESTIONS RELATING TO CORONAVIRUS (2020)


Constantly changing Government guidelines, some of which are regrettably ambiguous, have resulted in some workshop postponements at unavoidably short notice - but we all need to do whatever is necessary to help each other stay safe and well. Workshop postponements in these circumstances are frustrating but clearly beyond my control. I promise to keep you updated via this website and to resume normal service as soon as possible.


What happens if I can't attend a workshop due to being ill with coronavirus or having to self-isolate?

Providing you give us at least 24 hours notice, we will honour your booking at a later mutually convenient date or transfer the value of your workshop to a different workshop or training option.  Refunds are not possible in these circumstances.


What happens if my workshop has been postponed due to Government coronavirus regulations and/or guidance?

We will honour your booking at a later mutually convenient date or transfer the value of your workshop to a different workshop or training option.  Refunds are not possible in these circumstances.


What safety measures will be in force during future workshops?

1. The group size will be a maxiumum of six - five learners plus one tutor.  

2. All attendees will be required to confirm that they are free of all coronavirus symptoms.

3. All attendees will be required to wear masks and observe social distancing.  

4. Anti-bacterial handwash and wipes will be provided.

5. Attendees contact details will be maintained for a period of 14 days, and will be provided for track and trace, if required.

CORONAVIRUS UPDATE : September 2020


For everyone's safety and wellbeing, and in accordance with Government guidelines, some - though not all - workshops will

be postponed until it is safe to reschedule them.  Please note that they are postponed and not cancelled, and that everyone

with a booking WILL have the opportunity to attend their workshops or switch to another training option at the earliest

safe and legal opportunity.


Some workshops have already been rescheduled while others which are dependent upon access to specific premises that

are still locked down, will be rescheduled as soon as possible.


Thank you for your understanding and I wish you and your families a safe and healthy 2020.


Neil


Click here for dates of rescheduled workshops.